Please feel free to contact us via email at firstname.lastname@example.org or call us on 02476 994 000.
The nimbl prepaid debit card powered by Mastercard® has the same strong security measures in place as an adult credit or debit card. We use industry leading security in our nimbl web app and mobile app to protect your data at all times.
Yes, where possible we restrict the nimbl card from being used at age-inappropriate retailers by default. For example gambling sites & casinos, adult content and at off-licences and pubs. We do our part, but at the moment it’s not possible to restrict the nimbl card from being used to buy age-inappropriate products at permitted retailers such as grocery stores. We rely on retailers to verify the age of the cardholder, where necessary.
The nimbl card and app have been specifically designed to help your child manage their money, which is why it comes loaded with amazing features such as instant top up, micro-savings, digital pocket money, gifting and ‘soft’ lock and unlock card options.
These features are not included with child bank accounts on the market!
Find out more here.
As an e-money institution, PPS protects your money through a process known as safeguarding.
This means that your money is kept separate from PPS’s own money or protected through an insurance policy or similar guarantee.
Your safeguarded money is not available to any creditors, banks or other third parties. This means that your money will always be available should you ask us to refund your e-money.
PPS is required to undergo annual independent audits of safeguarding procedures to ensure that your safeguarded money is properly protected.
Banks are required by the regulators to participate in the Financial Service Compensation Scheme (FSCS). The FSCS acts like an insurance policy for bank accounts and pays out up to a maximum of £85,000 per eligible person, per bank, building society or credit union or up to £170,000 for joint accounts in the event of the bank or building society becoming insolvent.
E-money issuers are not able to participate in FSCS and therefore your account is not protected by FSCS. In contrast, safeguarding applies to all customers, with no defined limit per customer or account (besides our normal maximum account balance). Which means all your money within your nimbl account is protected. In the very unlikely event of PPS becoming insolvent, the return of your money might take longer than an FSCS claim because the distribution would be handled by an insolvency practitioner or administrator. It’s worth noting that because the administrator can deduct their costs from this money, you might get slightly less than your full account balance back.
You can head to the FCA’s website to find out more about the main differences between banks and e-money firms here https://www.fca.org.uk/consumers/using-payment-service-providers or for more information on safeguarding requirements here https://www.fca.org.uk/firms/emi-payment-institutions-safeguarding-requirements.
The nimbl card is powered by Mastercard and is accepted in over 32 million in-store and online locations worldwide. So from Birmingham to Blackpool and Paris to Perth, your child can enjoy all the amazing benefits of their nimbl card!
For overseas transactions, they will incur a foreign currency transaction of 2.95% and there is a £1.50 foreign withdrawal charge.
Cash point withdrawals in the UK are free of charge.
It’s quick and easy to join – you need to apply online and complete a few simple steps. The sign up process will not take any longer than a couple of minutes, we promise!
Try nimbl for free – Join today & get 1 month free for up to 4 nimbl cards, so you and your child(-ren) can try all of nimbl’s benefits and features!
After that, it costs just £2.49 per child when charged monthly or £28 per child when charged annually. See our pricing.
nimbl currently offers a 1 month free trial for new customers. You won’t be charged during your free trial, and you can cancel anytime.
We’ll remind you when your free trial is about to end and if you choose to continue using nimbl after your trial ends, you’ll be automatically charged £2.49 per child per month or £28 per child for the year.
Your free trial starts as soon as you activate your child’s card.
You must be the legal parent/guardian for the child(-ren) you’re applying for, aged 18 years old or over, and a UK resident. We need to be able to verify your identity and confirm your address with the details you provide during the sign up process.
The child must be your legal responsibility and he/she must be aged between 6 and 18 years old when you sign up.
As a parent/guardian, we’ll need you to provide your full name, address, email address, mobile number, and we’ll need your child’s name too. Is that all? Yeah, it’s simple to sign up.
(Occasionally, we may need to ask for further identification such as a passport, driving licence or utility bill.)
You’ll usually receive your card(s) within 7-10 working days from the day of signing up online.
If you don’t receive your card(s) within this time, then please feel free to contact us via email at email@example.com or call us on 02476 994 000.
Once you’ve received the nimbl card, then you can activate the card online (via the website only not the app):
Use your PIN the ﬁrst time the nimbl card is used to set up contactless
Parents can then turn on/off contactless at any point via the nimbl app under Spending Controls:
You can view the PIN online:
You’ll need to top up your parent account to be able to transfer money to your child’s nimbl card.
You can set up child log in details during the card activation process (via the website only not the app).
You can also do this once your child’s card has been activated:
We recommended setting up regular automatic pocket money payments to help polish your child’s budgeting skills.
To order a replacement card:
Replacements cost £5.00 per card, which will be charged to either your Parent Account or your stored card.
The replacement card will arrive in the next couple of days.
Oversee your child’s spending by viewing their statements online:
If you can’t find your child’s nimbl card, don’t panic, it’s quick and simple to ‘lock’ the card until you find it again:
It’s quick and simple to transfer money between accounts:
You now have the option of guiding where your children use their nimbl card:
and also how much they spend with optional daily limits for cash machines and optional daily, weekly and/or monthly limits for purchases.
Gifting allows family and friends to electronically give money to your children
micro-savings can only be turned on and off by children
To add a child to an existing account:
You are able to add a maximum of 4 children per account.
If you have recently moved house or changed your address you will need to let us know.
In order to change the address you have registered on nimbl, you will need to provide a scanned copy or picture of a recent Utility Bill or Bank Statement (dated within the last 3 months) showing the new address.
We will then be able to update this for you.
If you would like to cancel your nimbl account, please contact us via email at firstname.lastname@example.org or call us on 02476 994 000.