Frequently Asked Questions

Team nimbl are here to help

Please feel free to contact us via email at help@nimbl.com or call us on 02476 994 000.

Reassurance

  • How secure is the nimbl card?

    The nimbl prepaid debit card powered by Mastercard® has the same strong security measures in place as an adult credit or debit card. We use industry leading security in our nimbl web app and mobile app to protect your data at all times.

  • How are parents a part of nimbl?

    You can set appropriate spending limits and choose whether the card can be used in store, online or for withdrawing cash. With the nimbl app, you’ll receive instant alerts about your child’s nimbl card activity to help oversee safe and appropriate use.

  • Will age-inappropriate purchases be blocked?

    Yes, where possible we restrict the nimbl card from being used at age-inappropriate retailers by default. For example gambling sites & casinos, adult content and at off-licences and pubs. We do our part, but at the moment it’s not possible to restrict the nimbl card from being used to buy age-inappropriate products at permitted retailers such as grocery stores. We rely on retailers to verify the age of the cardholder, where necessary.

  • How we're different to a bank

    The nimbl card and app have been specifically designed to help your child manage their money, which is why it comes loaded with amazing features such as instant top up, micro-savings, digital pocket money, gifting and ‘soft’ lock and unlock card option.

    These options are not included with child bank accounts on the market!

    Find out more here. 

Joining nimbl

  • How do I join nimbl?

    It’s quick and easy to join – you need to apply online and complete a few simple steps. The sign up process will not take any longer than a couple of minutes, we promise!

    Click here to join nimbl today & get 1 month free!

  • How much does nimbl cost?

    Try nimbl for free – your children and you can explore all of nimbl’s features for free to discover its great benefits yourself.

    Join today & get 1 month free for up to 4 nimbl cards. After that, it costs just £2.49 per child when charged monthly or £28 per child when charged annually. See our pricing.

  • When does my free trial begin?

    nimbl currently offer a 1 month free trial for new customers. You won’t be charged during your free trial, and you can cancel anytime.

    We’ll remind you when your free trial is about to end and if you choose to continue using nimbl after your trial ends, you’ll be automatically charged £2.49 per child per month or £28 per child for the year.

    Your free trial starts as soon as you activate your Child’s card.

  • What is the criteria for joining nimbl?

    You must be the legal parent/guardian for the child(s) you’re applying for, aged 18 years old or over, and a UK resident. We need to be able to verify your identity and confirm your address with the details you provide during the sign up process.

  • What is the criteria for my child using nimbl?

    The child must be your legal responsibility and he/she must be aged between 8 and 18 years old when you sign up.

  • What details do I have to provide to sign up for a nimbl card?

    As a parent/guardian, we’ll need you to provide your full name, address, email address, mobile number, and we’ll need your child’s name too. Is that all? Yeah, it’s simple to sign up.

    (Occasionally, we may need to ask for further identification such as a passport, driving licence or utility bill.)

  • How long will it take to receive the card(s)?

    You’ll usually receive your card(s) within 7-10 working days from the day of signing up online.

    If you don’t receive your card(s) within this time, then please feel free to contact us via email at help@nimbl.com or call us on 02476 994 000.

Using nimbl

  • How do I activate the nimbl card?

    Once you’ve received the nimbl card, then you can activate the card online (via the website only not the app):

    1. Log in at nimbl.com/login.
    2. Select ‘Activate card’ from beside your child’s profile.
    3. Enter the last four digits of the card number.
    4. Fill in your child’s date of birth & gender.
    5. If you wish, set up pocket money and create a nimbl login for your child so they can experience the full benefits of the nimbl app.
    6. Click ‘Activate’ to complete the card activation.
    7. View the nimbl card’s PIN by selecting ‘Show PIN Number’ from the popup window.
  • Where can the nimbl card be used?

    The nimbl card is powered by Mastercard and is accepted in over 32 million in-store and online locations worldwide. So from Birmingham to Blackpool and Paris to Perth, your child can enjoy all the amazing benefits of their nimbl card!

    For overseas transactions, they will incur a foreign currency transaction of 2.95% and there is a £1.50 foreign withdrawal charge.

    Cash point withdrawals in the UK are free of charge.

  • Where do I find the PIN?

    You can view the PIN online:

    1. Log in at nimbl.com/login.
    2. Go to your child’s nimbl card page.
    3. Click on ‘View PIN’ and enter your Parent Account password for verification to see the PIN.
    4. This will be the same PIN used for Chip & PIN transactions.
  • How do I top up the parent account?

    You’ll need to top up your parent account to be able to transfer money to your child’s nimbl card.

    1. Log in at nimbl.com/login.
    2. Select ‘Top up’ from your parent dashboard.
    3. Choose or enter an amount that you wish to top up.
    4. Choose your payment method, and enter your debit card details if relevant.
    5. Select ‘Make Payment’ to complete topping your parent account.
  • How do I set up child log in details?

    You can set up child log in details during the card activation process (via the website only not the app).

    You can also do this once your child’s card has been activated:

    1. Log in at nimbl.com/login using a web browser
    2. Click on your child’s profile
    3. Click change email address

     

  • How do I set up regular pocket money or allowances?

    We recommended setting up regular pocket money or allowances to help polish your child’s budgeting skills.

    1. Log in at nimbl.com/login.
    2. Go to your child’s profile page by selecting their name.
    3. Choose ‘Set up pocket money’ and follow the instructions.
  • How do I view my child's statements?

    Oversee your child’s spending by viewing their statements online:

    1. Log in at nimbl.com/login.
    2. Select ‘nimbl card’ or ‘nimbl savings’ from besides your child’s profile.
    3. Click ‘View Statements’.
  • How do I lock/unlock my child's nimbl card?

    If you can’t find your child’s nimbl card, don’t panic, it’s quick and simple to ‘lock’ the card until you find it again:

    1. Log in at nimbl.com/login.
    2. Select ‘nimbl card’ from besides your child’s profile.
    3. Select ‘Lock Card’.
    4. Confirm the ‘lock’ by clicking ‘Yes’ and you’re all done.
    5. To unlock, then select ‘Unlock Card’ at Step 3.
  • How do I transfer money between accounts?

    It’s quick and simple to transfer money between accounts:

    1. Log in at nimbl.com/login.
    2. Select ‘Quick Transfer’.
    3. Use ‘From where…’ to choose which account you want to transfer the money from.
    4. Use ‘To where…’ to choose which account you want to transfer the money to.
    5. Enter the amount that you want to transfer in ‘How much’.
    6. Click ‘Transfer Money’ to complete the transfer.
  • How do I use Spending Controls?

    You now have the option of guiding where your children use their nimbl card:

      1. In Store (always enabled)
      2. Online
      3. Cash Machines

    and also how much they spend with optional daily limits for cash machines and optional daily, weekly and/or monthly limits for purchases.

    1. Log in at nimbl.com/login.
    2. Click on your child’s nimbl card.
    3. Select ‘Configure Spending’ within the Spending Controls section.
    4. Choose what spending limit(s) you’d like in place, and enter the amount(s) for each selected spending limit.
    5. ‘Save Changes’ to complete the set up.
  • How can I use Gifting?

    Gifting allows family and friends to electronically give money to your children

    1. Both parents and children can use Gifting
    2. Parents can locate Gifting by clicking on their children’s profile page
    3. Children can locate Gifting by clicking on their card page
    4. By selecting ‘Share Gift Link’ parents or children can send an email to their friend or family member with a personalised message
    5. The friend or family member will receive an email with a link to a Gift page to send money and can add their own personalised message
    6. Both the parents and children will be informed when money is added through Gifting
    7. The days of lost birthday money are over… with the use of gifting!
  • How do I use micro-savings?

    micro-savings can only be turned on and off by children

    1. Children can locate micro-savings under nimbl savings
    2. Children can choose the amount to micro-save every time they use their nimbl card and change it at any time
    3. There are no negative balances – so if there isn’t enough money on the nimbl card to transfer the micro-savings amount, the payment will be made and the micro-savings transfer will be skipped
    4. Children can see how much they micro-save each month on their dashboard
    5. Parents can also view how much their children have micro-saved on their parent dashboard
    6. Children can turn micro-savings on or off at any point
  • How do I add a child to an existing account?

    To add a child to an existing account:

    1. Log in at nimbl.com/login using a web browser
    2. Click on the menu at the top right of the screen
    3. Click on the + button and complete the details on screen
    4. Confirm by clicking the ‘Add Child’ button

    You are able to add a maximum of 4 children per account.

  • How do I get a replacement card?

    If you have lost or damaged your card and need to order a new one, please contact us via email at help@nimbl.com or call us on 02476 994 000 to order a replacement.

    Replacements cost £5.00 per card, which will be charged to the Parent Account.

  • How do I update my home address?

    If you have recently moved house or changed your address you will need to let us know.

    In order to change the address you have registered on nimbl, you will need to provide a scanned copy or picture of a recent Utility Bill or Bank Statement (dated within the last 3 months) showing the new address.

    We will then be able to update this for you.

  • How do I cancel my nimbl account?

    If you would like to cancel your nimbl account, please contact us via email at help@nimbl.com or call us on 02476 994 000.