Team nimbl are here to help | nimbl

Team nimbl are here to help

Reassurance

The nimbl prepaid debit card powered by Mastercard® has the same strong security measures in place as an adult credit or debit card. We use industry leading security in our nimbl web app and mobile app to protect your data at all times.

Joining nimbl

It’s quick and easy to join – you need to apply online and complete a few simple steps. The sign up process will not take any longer than a couple of minutes, we promise!

Click here to join nimbl today & get 3 months free!

Using nimbl

Once you've received the nimbl card, then you can activate the card online:

  1. Log in at nimbl.com/login.
  2. Select ‘Activate card’ from besides your child's profile. 
  3. Enter the last four digits of the card number. 
  4. Fill in your child’s date of birth & gender.
  5. If you wish, set up pocket money and create a nimbl login for your child so they can experience the full benefits of the nimbl app.
  6. Click 'Activate' to complete the card activation.
  7. View the nimbl card's PIN by selecting 'Show PIN Number' from the popup window. 
Changing details

To change your email address or password just follow these steps:

  1. Log in at nimbl.com/login.
  2. Click ‘Menu’ icon from the top right hand side of your dashboard.
  3. Select ‘My Profile’ from the drop down menu.
  4. Choose ‘Change email address’ or ‘Change password’ and enter your details as required.

Reassurance

How secure is the nimbl card?

The nimbl prepaid debit card powered by Mastercard® has the same strong security measures in place as an adult credit or debit card. We use industry leading security in our nimbl web app and mobile app to protect your data at all times.

How are parents a part of nimbl?

You can set appropriate spending limits and choose whether the card can be used in store, online or for withdrawing cash.  With the nimbl app, you’ll receive instant alerts about your child’s nimbl card activity to help oversee safe and appropriate use. 

Will age-inappropriate purchases be blocked?

Yes, where possible we restrict the nimbl card from being used at age-inappropriate retailers by default.  For example gambling sites & casinos, adult content and at off-licences and pubs. We do our part, but at the moment it's not possible to restrict the nimbl card from being used to buy age-inappropriate products at permitted retailers such as grocery stores.  We rely on retailers to verify the age of the cardholder, where necessary.

Joining nimbl

How do I join nimbl?

It’s quick and easy to join – you need to apply online and complete a few simple steps. The sign up process will not take any longer than a couple of minutes, we promise!

Click here to join nimbl today & get 3 months free!

How much does nimbl cost?

Try nimbl for free - your children and you can explore all of nimbl's features for free to discover its great benefits yourself. 

Join today & get 3 months free for up to 4 nimbl cards. After that, it costs just £10 per child per annum - click here for full pricing

 

 

When does my free trial begin?

nimbl currently offer a 3 month free trial for new customers. You won't be charged during your free trial, and you can cancel anytime.

We'll remind you when your free trial is about to end and if you choose to continue using nimbl after your trial ends, you’ll be automatically charged £10 for each nimbl card your children have.

Your free trial starts as soon as your child’s account has been successfully created, this is confirmed by a welcome email, which you will receive on the day of account creation.

What is the criteria for joining nimbl?

You must be the legal parent/guardian for the child(s) you're applying for, aged 18 years old or over, and a UK resident.  We need to be able to verify your identity and confirm your address with the details you provide during the sign up process.

What is the criteria for my child using nimbl?

The child must be your legal responsibility and he/she must be aged between 8 and 18 years old when you sign up.

What details do I have to provide to sign up for a nimbl card?

As a parent/guardian, we’ll need you to provide your full name, address, email address, mobile number, and we'll need your child’s name too. Is that all? Yeah, it's simple to sign up.

(Occasionally, we may need to ask for further identification such as a passport, driving licence or utility bill.)

How long will it take to receive the card(s)?

You’ll usually receive your card(s) within 7-10 working days from the day of signing up online.

If you don't receive your card(s) within this time, then please feel free to contact us via email at help@nimbl.com or call us on 02476 994 000. 

Using nimbl

How do I activate the nimbl card?

Once you've received the nimbl card, then you can activate the card online:

  1. Log in at nimbl.com/login.
  2. Select ‘Activate card’ from besides your child's profile. 
  3. Enter the last four digits of the card number. 
  4. Fill in your child’s date of birth & gender.
  5. If you wish, set up pocket money and create a nimbl login for your child so they can experience the full benefits of the nimbl app.
  6. Click 'Activate' to complete the card activation.
  7. View the nimbl card's PIN by selecting 'Show PIN Number' from the popup window. 

Where do I find the PIN?

You can view the PIN online: 

  1. Log in at nimbl.com/login.
  2. Go to your child's nimbl card page.
  3. Click on ‘View PIN’ and enter your Parent Account password for verification to see the PIN.

How do I top up the parent account?

You’ll need to top up your parent account to be able to transfer money to your child’s nimbl card.  

  1. Log in at nimbl.com/login.
  2. Select ‘Top up’ from your parent dashboard. 
  3. Choose or enter an amount that you wish to top up.
  4. Choose your payment method, and enter your debit card details if relevant. 
  5. Select ‘Make Payment’ to complete topping your parent account. 

How do I set up regular pocket or allowances?

We recommended setting up regular pocket money or allowances to help polish your child’s budgeting skills.

  1. Log in at nimbl.com/login.
  2. Go to your child's profile page by selecting their name. 
  3. Choose ‘Set up pocket money’ and follow the instructions. 

How do I view my child’s statement?

Oversee your child’s spending by viewing their statements online:

  1. Log in at nimbl.com/login.
  2. Select ‘nimbl card’ or 'nimbl savings' from besides your child's profile.
  3. Click ‘View Statements’.

How do I lock/unlock my child’s nimbl card?

If you can’t find your child’s nimbl card, don’t panic, it’s quick and simple to ‘lock’ the card until you find it again:

  1. Log in at nimbl.com/login.
  2. Select 'nimbl card' from besides your child's profile.
  3. Select ‘Lock Card’.
  4. Confirm the ‘lock’ by clicking ‘Yes’ and you’re all done.

To unlock, then select 'Unlock Card' at Step 3.

Where can the nimbl card be used?

The nimbl card is powered by Mastercard and is accepted in over 32 million instore and online locations worldwide.

 

How do I transfer money between accounts?

It's quick and simple to transfer money between accounts:

  1. Log in at nimbl.com/login.
  2. Select ‘Quick Transfer’.
  3. Use ‘From where...’ to choose which account you want to transfer the money from.
  4. Use ‘To where…’ to choose which account you want to transfer the money to.
  5. Enter the amount that you want to transfer in ‘How much’.
  6. Click ‘Transfer Money’ to complete the transfer.

How do I use Spending Controls?

You now have the option of guiding where your children use their nimbl card:

  1. In Store (always enabled)
  2. Online
  3. Cash Machines

and also how much they spend with optional daily limits for cash machines and optional daily, weekly and/or monthly limits for purchases.

  1. Log in at nimbl.com/login.
  2. Click on your child's nimbl card.
  3. Select 'Configure Spending' within the Spending Controls section.
  4. Choose what spending limit(s) you'd like in place, and enter the amount(s) for each selected spending limit.
  5. 'Save Changes' to complete the set up.

How can I use Gifting?

Gifting allows family and friends to electronically give money to your children 

  1. Both parents and children can use Gifting
  2. Parents can locate Gifting by clicking on their children’s profile page
  3. Children can locate Gifting by clicking on their card page
  4. By selecting ‘Share Gift Link’ parents or children can send an email to their friend or family member with a personalised message
  5. The friend or family member will receive an email with a link to a Gift page to send money and can add their own personalised message
  6. Both the parents and children will be informed when money is added through Gifting

The days of lost birthday money are over… with the use of gifting!

How do I use micro-savings?

micro-savings can only be turned on and off by children

  1. Children can locate micro-savings under nimbl savings
  2. Children can choose the amount to micro-save every time they use their nimbl card and change it at any time
  3. There are no negative balances – so if there isn’t enough money on the nimbl card to transfer the micro-savings amount, the payment will be made and the micro-savings transfer will be skipped
  4. Children can see how much they micro-save each month on their dashboard
  5. Parents can also view how much their children have micro-saved on their parent dashboard
  6. Children can turn micro-savings on or off at any point

 

How do I add a child to an existing account?

To add a child to an existing account:

  1. Log in at nimbl.com/login using a web browser
  2. Click on the menu at the top right of the screen
  3. Click on the + button and complete the details on screen
  4. Confirm by clicking the 'Add Child' button

You are able to add a maximum of 4 children per account. 

How do I get a replacement card?

If you have lost or damaged your card and need to order a new one, please contact us to order a replacement. 

Replacements cost £5.00 per card, which will be charged to the Parent Account. 

Changing details

How do I change my email address or password?

To change your email address or password just follow these steps:

  1. Log in at nimbl.com/login.
  2. Click ‘Menu’ icon from the top right hand side of your dashboard.
  3. Select ‘My Profile’ from the drop down menu.
  4. Choose ‘Change email address’ or ‘Change password’ and enter your details as required.

How do I change my child’s email address?

To change your child’s email address:

  1. Log in at nimbl.com/login.
  2. Select the name of your child.
  3. Select ‘Change email address’ from the right hand side.
  4. Enter new email details and confirm the change by clicking ‘Change email addres

How do I change my child's password?

To reset your child's password:

  1. Visit nimbl.com/login
  2. Select the 'Forgot your password?' link.
  3. Enter your email address and select 'Reset password'.
  4. Check your email's inbox for the password reset instructions. 

How do I change my address?

To change your address:

  1. Notify our customer experience team (02476 994 000)
  2. Provide a copy or screenshot of a recent bank statment showing the new address

Once we have received your bank statement your adress will be updated on our system

nimbl® is provided by nimbl ltd part of the ParentPay group of companies.  Registered office: 11 Kingsley Lodge, 13 New Cavendish Street, London, W1G 9UG.  Registration in England and Wales with number 09276538. Correspondence should be sent to: nimbl ltd, Ricoh Arena, Phoenix Way, Coventry, CV6 6GE.  nimbl® is issued by PrePay Technologies Ltd pursuant to license by Mastercard® International Incorporated.  nimbl® is an electronic money product.  PrePay Technologies Ltd is regulated by the Financial Conduct Authority (FRN 900010) for the issuance of electronic money. Mastercard® and the Mastercard® Brand Mark are registered trademarks of Mastercard® International Incorporated.