Extra checks so your child can shop safely online

Did you know that when your child spends online, they may also be asked to approve transactions? There is nothing to worry about as this has been introduced to enable your child to spend securely online.


What exactly is 3D Secure?

3D Secure is a security feature and fraud protection tool that is designed to reduce card fraud by checking that is really your child buying something online. There is nothing to worry about – nimbl already has 3D Secure in place.


What do you need to do?

To enable your child to approve their own online payments, they need the latest version of the nimbl app via the Apple Store or Google Play. You will also need to set up your child’s log in details so they can access the nimbl app.

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How does it work?


When your child makes an online card payment that needs extra authentication, they’ll see a window pop up on the retailer’s website asking them to open the nimbl app.


They’ll receive an instant notification from the nimbl app on their phone, taking them to the app.


From here they will be asked to review and confirm the purchase before returning to the retailer’s website.


Who can approve online payments?

Your child will be able to approve their own payments if they have the nimbl app. If you wish to approve the payments on behalf of your child you can easily change this under Spending Controls. Here is how:

  1. Login to nimbl
  2. Click on your child’s nimbl card
  3. Click on Spending controls
  4. Choose who can authorise online payments
  5. Click ‘Save’ to complete the set up.

What happens if a retailer doesn’t use 3D Secure?

All retailers should be able to handle 3D Secure transactions, however, some might not yet be ready. If your child is making an online purchase that requires extra security checks, but the retailer isn’t using 3D Secure, their payment may be declined. If this happens, we encourage you to get in touch with the retailer to see if you can pay them another way.


Still unsure?

If you’d like to learn more about 3D Secure and how it may affect your child’s online shopping experience, take a moment to read our blog and our FAQ’s.

If you need further help, please contact us at [email protected] or call us on 02476 994 000. One of our team members will be happy to help.

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